Thinking of answering the call to become a 911 Operator? Wake Tech has a class for that.

What is a Telecommunicator?

Telecommunicators are not sworn officers, but not your typical clerical/administrative worker either. They are a mix, and must be able to comprehend the basics of law and crime, multitask with phones, radios, and computer systems, and act as a “lifeline” in emergency and crisis situations to officers and the public.

Why take this class?

Learn the telecommunicator’s code of ethics, and how to cope with this high-stress job. Identify crucial terminology, and handle call center equipment. Practice call prioritization, resource allocation, and how each emergency response organization operates.

Get certified!

The NC Sheriff’s Office requires its dispatch center telecommunicators to be certified within one year of employment. Employees of other law enforcement agency are encouraged to take the class to build skills. Training is free for currently employed telecommunicators. Those seeking employment with an agency may also attend, however, class pre-requisites include: Must be 21 years old, and must provide and meet the NC Sheriffs’ Education and Training Standards requirements, which include a documented medical physical and medical history, and criminal background check.

Learn more at lawenforcement.waketech.edu