If you’ve recently been the recipient of better-than-usual customer service at the DMV or – imagine! – actually enjoyed the experience, you can thank Wake Tech’s Corporate Solutions team!

“The governor issued a challenge – ‘fix the DMV’ – and we jumped at the opportunity,” said Jamie Glass, Associate Vice President for Wake Tech’s Corporate Solutions division. “We were confident that we could make measurable improvements in the DMV system because we can deliver customer service training that is unparalleled.”

As its name implies, Corporate Solutions can design training for any size business, in any industry – from an entity as large and complex as the NC Division of Motor Vehicles to a small private company, and everything in between. Training is customized and can be delivered on site or online, as company needs dictate. Corporate Solutions taps into Wake Tech’s vast database of training resources and expert faculty to craft training packages that suit the unique needs of each client. Among the most popular training topics are information technology skills and certifications; workplace competencies such as time management and presentation skills; customer service; leadership and management training; process improvement systems such as Lean Six Sigma and Project Management; and team building.

The DMV training plan included role plays for 160 supervisors and 900 employees, giving them opportunities to practice communicating directly with customers and handling common customer service scenarios. Training took place over the course of a year, at multiple locations across the state. At the end, 97% of DMV employees said the training met or exceeded their expectations.

“We’re sincerely grateful to Corporate Solutions for the excellent training they provided,” said NCDMV Commissioner Kelly Thomas. “They helped us identify the kind of training we needed, and showed us the benefits of putting together employees who don’t typically interact with each other every day.”

“Our success with DMV statewide is just one example of the powerful results Wake Tech can provide with customized training,” said Wake Tech President Dr. Stephen Scott, “and it can serve business of all sizes. We can create a training program for anyone.”

For more information about Wake Tech Corporate Solutions, email [email protected] or call 919-532-5813.